As the Internet enters the second half, the demographic dividend of the consumer Internet has peaked, and user growth has slowed down, while large, medium and small Internet companies, traditional companies, scientific research institutions, universities, intermediary service agencies, government departments, etc., continue to demand information services. , rapid growth, has started the process of digitization, and also marked the beginning of the transformation process of China's Internet from consumer Internet to industrial Internet. Leading Internet companies have adjusted their organizational structures one after another,
and has accelerated the process of building an business email list enterprise information platform. The establishment of a user feedback system helps companies turn passive into active, monitor user feedback, and obtain important information in a timely manner. ——Not only can it detect product problems and optimize user experience, but also provide guidance on product strategic direction and help product growth. 1.2 User Feedback Mechanism User feedback is an indispensable part of the product life cycle management system. In the entire life cycle of the product, there will be necessary information feedback in each link, and these feedback information is often complicated.
If the user feedback is not communicated smoothly or Lack of reasonable handling will delay the progress of the project and reduce production efficiency. For these complex and important user voices, an information feedback system is required to classify, manage and maintain them. What information needs to be fed back, from what scenario, to whom, and how to deal with the feedback information, etc., should match the corresponding regulations, so that the feedback problems in each scenario can be solved in a timely manner, helping enterprises to shorten the product iteration cycle, speed up the project process, and improve the Productivity.